Privacy Policy
FETRU respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website or place an order.
Information we collect
We may collect information you provide when using our website, including:
- name
- email address
- billing address
- shipping address
- phone number, if provided
- order details
- payment-related information processed by our payment providers
We do not store full credit card details on our website.
How we use your information
We use your information to:
- process and fulfill orders
- provide customer support
- send order confirmations and shipping updates
- manage returns, refunds, and order issues
- improve our website and services
- comply with legal, tax, and accounting requirements
Payments
Payments are processed through third-party payment providers such as PayPal, Stripe, or other available payment services. These providers process payment information according to their own privacy and security policies.
Production and shipping partners
Because FETRU products may be made on demand, order information may be shared with production and shipping partners only as needed to produce and deliver your order.
Cookies and analytics
Our website may use cookies and analytics tools to improve website performance, understand visitor behavior, and support basic store functionality.
You may disable cookies in your browser settings, but some parts of the website may not work properly.
Email communication
We may email you about your order, customer support requests, or important store updates. Marketing emails, if used, will include an option to unsubscribe.
Data retention
We keep order and customer information only as long as needed for business, legal, tax, and support purposes.
Your rights
Depending on your location, you may have rights to access, correct, delete, or request information about personal data we hold about you.
To make a privacy request, contact us at support@fetru.com.
Security
We use reasonable technical and organizational measures to protect personal information. However, no online system can be guaranteed to be completely secure.
Third-party links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices.
Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
Contact
If you have questions about this Privacy Policy, contact us at support@fetru.com.